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Emails not reaching us or users,
Wednesday 30 March 2016By PeterPeddlesden [Peter John Peddlesden]

Abstract:
It has become apparent in recent weeks that a number of newly signed up users are not receiving registration emails.

It has become apparent in recent weeks that a number of newly signed up users are not receiving registration emails. The most affected are those users with Hotmail email addresses.

Given the number of emails we send out daily, new user requests; file notifications etc etc, some email service providers appear to be blocking our emails and treating them as spam. If you have attempted to sign up recently and not received your notification email, then please check your spam folders.

It may prove necessary to set up another email address to be able to get round the spam block and use the website normally. We apologise for this situation but have no control over the email service providers who block our emails.

Some users have attempted to contact us and the emails only sometimes reach us. Please bear with us during this situation and try to email our info email address for notifications.
Thank you for your forebearance.

UKTrainSim


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